Shipping policy

rackable Shipping & Fulfillment Guarantee

We prioritize transparency and peace of mind from checkout to delivery.

Fulfillment Window: All orders are reviewed, securely packed, and handed over to the courier within 3 business days of order confirmation.

Full Tracking Visibility: Every parcel includes an official tracking number. Once dispatched, tracking information is automatically linked to your order confirmation email and account dashboard.

Live Progress Monitoring: You can check real-time transit updates at any time directly through your order status page or the carrier’s tracking portal. (Please allow 24–48 hours for initial carrier scans to display).

Customer Support: Shop with complete confidence knowing our dedicated team is on standby to assist with any tracking or transit inquiries.